Menards

Huge thanks to Menards and Manager Kenny Arthur! We are business owners and shop at Menards every day to buy supplies. Over time, we have developed a relationship with Kenny and much of his staff. The first thing i do when entering the building is not look for what im buying. Im looking for Kenny and other employees to tell them hi! We sponsored two girls on a lemonade stand. We asked Kenny for a donation. Without hesitation, he said yes! It was a great time and we appreciate him so much!

Menards is consistently a very good hardware store. This location is a bit smaller than a lot of other Menards stores but they still seemed to carry most of what I was needing. I did have an employee here get a little hateful with an associate of mine but nothing major. I will definitely still be using this store for my hardware needs when in the area

Have never been so disappointed to shop with a company. Ordered 3 bathtubs and 3 vanities in January. Without any follow up and communication we went to pickup in March as planned. That’s when we learn that a vanity had been back ordered. Our biggest problem then was that there was no communication. Steve, the GM, couldn’t care less that his team didn’t do their job. Offered an insulting $20 in store credit after ~$4K was spent with his store. I call in May to ensure the vanity has arrived as expected. I was told the vanity was cancelled. Thankfully the AGM (I wish I could remember her name) did a phenomenal job getting ALL details without any prompting and providing incredible communication along the way. We picked up the vanity last weekend. Only to unpack today and see the top didn’t come with it. Clearly deceiving, confusing at best, marketing. Saying the faucet and accessories are not included but highlighting the top. Only an associate would know there’s a separate tag to order the top and that it wasn’t included with the vanity. When I called about this, I worked with Steve unfortunately. Who put all the blame on me. Not the associate who I showed the display too saying I wanted this in 30.5”, not taking ownership of his store and providing “value to his customers” as Menards advertises. Even goes as far as to hang up on me. Honestly, Menards should be ASHAMED to call him a GM. Do yourselves a favor and promote the AGM who cares about your customers and offers empathy. Steve is about the bottom dollar, doesn’t know how to diffuse a situation, and has zero regards for his customers. I will not offer anymore of my money to this store and cannot recommend ANY customer ever do so. Appalling customer service.

This is my go to for all hardware needs. They are consistently friendly and helpful. We recently were in the market for a new washer and dryer. Our experience with Tina Butrum in appliances is what prompted this review. She's was very knowledgeable, informative and pleasant. She gave us all of the product details about the specific set we were looking at so we could take it home and research. She also had a pick order created so if we decided to go with that set we could just call it in and it would be ready to avoid going in the store. We ended up making our decision right then and there. If management reads this I hope she is commended in some way for her great customer service in a world that it seems harder to find.